Return & Refund Policy
Return & Refund Policy
At Aurelle, we want you to love every piece you receive.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return, your item must:
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Be unused and in its original condition
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Be returned in the original packaging
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Include proof of purchase
Items returned without prior approval may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Earrings that have been worn
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Gift cards
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Final sale items
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review the issue and arrange a replacement or refund if applicable.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that shipping costs are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team at:
We are always happy to help.